Frequently Asked Questions

Everything you need to know about our outdoor gear and apparel.

What is the Eddie Bauer Adventure Guarantee?

We stand by our products. If you are not satisfied with your purchase, you can return it for a full refund within 60 days with a valid proof of purchase.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your status by logging into your account on our website.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my down jacket?

We recommend machine washing in cold water with a mild detergent and tumble drying on low heat with clean tennis balls to restore the loft of the down.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Eddie Bauer gift cards.

How do I determine my correct size?

Please refer to our comprehensive Size Chart located on each product page, which provides measurements for Men's, Women's, and Kids' apparel to ensure the perfect fit.